Privacy Policy

1. Who we are and scope

SargamEnergyHealing ("Sargam", "we", "us" or "our") is an Ontario-based spiritual wellness service. This Privacy Policy applies when you visit our website, contact us, book or pay for an experience, receive reminders or preparation materials, participate through Zoom or Threads, or otherwise interact with us.

We handle personal information in accordance with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies.

2. Personal information we collect

Depending on how you interact with us, we may collect:

• Identity and contact information: name, email address, telephone number, time zone, Threads username and communication preferences.
• Application and booking information: free-session introduction or motivation, chosen service, appointment date and time, rescheduling or cancellation history, attendance and notes needed to review an application or administer a booking.
• Payment information: payment status, amount, currency, transaction identifier and limited billing details. Stripe processes card information; we do not receive or store your full card number.
• Session and communication information: intentions, questions, boundaries, reflections and other information you voluntarily share before, during or after an experience.
• Technical information: IP address, browser or device information, pages requested and basic security or server logs generated when you use the website.

Please do not send medical records, diagnostic information or other sensitive information that is not necessary for a spiritual wellness session. These services are not healthcare.

3. Why we use personal information

We use personal information only for identified and reasonable purposes, including to:

• review free-session applications, respond to inquiries and provide requested information;
• schedule, confirm, reschedule, deliver and document bookings;
• process payments and maintain transaction records;
• send booking confirmations, preparation materials, access links and service reminders;
• personalize a session based on information you choose to provide;
• provide support, administer policies and resolve disputes;
• protect participants, our services and our systems from misuse or security incidents; and
• meet accounting, tax, legal and regulatory obligations.

We do not sell or rent personal information.

4. Consent and choices

We obtain meaningful consent where required. Your consent may be express, such as when you submit a booking form or opt in to text reminders, or implied where the purpose is obvious and the information is not sensitive. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal may mean we can no longer provide a requested service.

SMS reminders are optional. Standard carrier charges may apply, and you can opt out using the instructions in the message or by contacting us. Operational emails required to administer an active booking are separate from marketing communications.

5. Service providers and disclosures

We may give limited information to service providers that help us operate, including FormSubmit for delivering free-session applications, Calendly for scheduling and reminders, Stripe for payments, Zoom for video sessions, Microsoft or Outlook for email, Meta or Threads for private DM experiences, including complimentary sessions and Goddess Energy, and our website hosting and technology providers. Each provider processes information under its own terms and privacy practices.

We may also disclose information where required by law, to respond to lawful requests, to protect legal rights or safety, or in connection with a business reorganization. We do not authorize service providers to use personal information for unrelated purposes.

6. Processing outside Canada

Some service providers may process or store information outside Ontario or Canada, including in the United States. Information in another jurisdiction may be accessible to courts, law enforcement or regulators under that jurisdiction's laws. Contact us if you want more information about our use of service providers outside Canada.

7. Retention and safeguards

We keep personal information only as long as reasonably necessary for the purposes described above and to meet legal, tax, accounting, dispute-resolution and security requirements. Retention periods vary by record type. When information is no longer required, we delete, anonymize or securely dispose of it.

We use administrative, technical and physical safeguards appropriate to the sensitivity of the information. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed. If a breach creates a real risk of significant harm, we will investigate, document and give notice as required by law.

8. Website data and third-party links

Our hosting provider may create essential technical logs needed to deliver and secure the website. We do not currently use advertising cookies on this website. Links to Calendly, Stripe, Zoom, Threads or other services take you to environments we do not control; their privacy policies apply there.

9. Access, correction and complaints

You may ask to access personal information we hold about you, request a correction, withdraw consent or ask how your information has been used or disclosed, subject to lawful exceptions. We may need to verify your identity before responding.

Send requests or complaints to sargam_s@live.com. We will investigate and respond within a reasonable time. If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada.

10. Minors

Our services and website are intended for adults. We do not knowingly collect personal information from a minor without appropriate authorization. If you believe a minor has provided information without authorization, please contact us so we can review and delete it where appropriate.

11. Changes to this Policy

We may update this Policy when our practices, providers or legal obligations change. The revised version will be posted here with a new effective date. Material changes will be communicated where required.